Moving is already a lot: packing, paperwork, changing addresses, figuring out what to do with that one oddly heavy dresser you’ve been dragging from place to place since college. The last thing you need is a shady mover turning a stressful week into a full-on nightmare.
Unfortunately, moving scams are real, and they don’t just happen “somewhere else.” They pop up in big cities, suburbs, and smaller towns—especially during peak moving season when people are rushing and availability is tight. The good news is that most scams have patterns. Once you know what to look for, you can spot the red flags early and choose a mover with confidence.
This guide walks you through the most common moving scams, the warning signs, the exact questions to ask before you book, and safe ways to handle deposits and payments. Whether you’re relocating across town or across state lines, you’ll be able to protect your budget, your belongings, and your peace of mind.
Why moving scams still work (and who they target)
Moving scams work because the moving process creates the perfect storm: deadlines, emotion, and a lot of uncertainty. People are often juggling lease end dates, job start dates, school schedules, and family logistics. That urgency makes it easier for a scammer to pressure you into quick decisions.
It also doesn’t help that moving services can feel confusing. Terms like “binding estimate,” “valuation coverage,” “bill of lading,” and “accessorial charges” aren’t exactly everyday language. Scammers take advantage of that knowledge gap, hoping customers won’t question vague answers or incomplete paperwork.
Some groups are targeted more often than others. First-time renters, students, older adults downsizing, and anyone moving long-distance tends to get hit harder. If you’re searching online for a moving company in Joliet or any other area, it’s smart to assume you’ll see a mix of reputable providers and opportunists—and treat every quote like it needs verification.
The most common moving scams (so you can recognize the playbook)
The lowball estimate that balloons on moving day
This is one of the classic scams: you get an estimate that seems unbelievably good, sometimes hundreds less than competitors. The mover may do the estimate over the phone without asking detailed questions, or they’ll rush through a quick “inventory” that misses half your stuff.
On moving day, the crew arrives and suddenly the price changes. They claim you have more items than expected, your furniture is “heavier than normal,” or your building requires extra fees. The new total can be double (or more), and you’re stuck because your home is packed and your timeline is tight.
A reputable mover can still have legitimate add-ons—like long carries, stairs, bulky items, or shuttle service—but those should be explained clearly ahead of time, with written terms. If the estimate feels too good to be true, it usually is.
The hostage load: your belongings are held until you pay more
This one is as awful as it sounds. After loading your items onto the truck, the mover refuses to deliver unless you pay an inflated balance—sometimes in cash, sometimes via instant transfer. They may claim “unexpected fees” or “weight adjustments” and insist the new price is non-negotiable.
People often pay because they need their furniture, clothes, and essential items. The scammer knows you’re vulnerable once the truck is packed and your house is empty.
Protecting yourself starts with paperwork: clear estimates, a detailed contract, and an understanding of what you can be required to pay at delivery (and how disputes are handled). You also want to be wary of movers who avoid written agreements or refuse to explain their pricing structure.
The fake mover: no real company, no real truck, no accountability
Some scammers create a convincing online presence—photos, reviews, even a website that looks legitimate. They may use a similar name to a real company, or claim to be “licensed and insured” without proof.
They take a deposit and disappear, or they show up with a rented truck and a crew that doesn’t match the branding. In some cases, they subcontract the job to unknown third parties, and you have no idea who’s handling your belongings.
Verifying identity matters. Real movers have consistent branding, a physical address, a working phone number, and licensing information you can check. If you can’t confirm who they are, don’t let them touch your stuff.
The “cash-only” pressure and payment trickery
Not every cash request is a scam, but high-pressure cash-only demands are a major warning sign—especially if they show up late in the process. Scammers prefer payment methods that are hard to reverse and easy to disappear with.
Another variation is the “deposit trap”: they require a large deposit upfront (sometimes 50% or more), then keep rescheduling, stop responding, or refuse to refund if you cancel—even if they never show.
Safe payment practices (we’ll get to those in detail) are one of the simplest ways to reduce risk. If a mover’s payment policy feels designed to remove your protections, that’s a clue you should walk away.
Early red flags when you’re shopping for movers
They won’t give you a written estimate (or they keep it vague)
A trustworthy mover should be able to provide a written estimate that explains what’s included and what could change the price. If all you get is a text message with a number and no details, that’s not enough.
Vagueness is often intentional. If they can’t describe their pricing model—hourly, flat-rate, weight-based, or a combination—you’ll have a hard time disputing surprise charges later.
Look for estimates that include your move date, addresses, inventory list or scope, labor hours (if hourly), travel time rules, and any special services like packing, disassembly, or storage.
No company address, no branding, no real-world footprint
Scammers can build a website in a day. What’s harder to fake is a real-world footprint: a verifiable address, consistent company name, branded vehicles, and a track record that shows up across multiple platforms.
If the address is a P.O. box, a random residential location, or doesn’t match what they tell you on the phone, pause. If they won’t share an address at all, pause even harder.
Also watch for companies that constantly change names. If the quote email signature and the website header don’t match, or the invoice uses a different business name, ask why.
They answer the phone with a generic greeting
This is a small detail that can reveal a lot. Reputable companies typically answer with their business name. Scam operations often use generic greetings like “Moving services” or “Hello,” especially if they’re running multiple fake brands from the same call center.
It doesn’t automatically mean they’re dishonest, but it’s a signal to ask more questions and verify licensing and business details.
Combine this with other red flags—like cash-only demands or no written estimate—and you’re likely looking at a mover you should avoid.
They’re available immediately during peak season (and pushing you to book now)
During busy times—summer weekends, end-of-month dates, and holidays—good movers book up. If someone has wide-open availability at the last minute and is pushing you to “lock it in” with a deposit today, be cautious.
Pressure tactics are a scammer’s best friend. They want you to commit before you compare quotes or read the fine print.
It’s totally fair for a mover to say, “Our schedule is filling up,” but the tone matters. Helpful guidance is different from aggressive pressure.
Smart questions to ask before you book (and what good answers sound like)
“Can you walk me through exactly how you calculate the price?”
This question forces clarity. A good mover will explain whether the move is hourly or flat-rate, what’s included, and what could create additional charges. They’ll also explain minimums (like a two-hour minimum) and how travel time is billed.
If they dodge the question or keep repeating, “Don’t worry, we’ll take care of you,” that’s not an answer. You’re not being difficult—you’re being responsible.
Ask for examples, too: “If my building elevator is reserved but there’s a long walk from the loading dock, how is that billed?” Real movers have dealt with these scenarios and can explain them calmly.
“Is this estimate binding, non-binding, or not-to-exceed?”
Even if you’re moving locally, it’s helpful to understand estimate types. A binding estimate generally means the price is fixed based on the listed items and services. A non-binding estimate can change based on actual weight, time, or services. A not-to-exceed estimate caps your maximum cost while allowing it to be lower if the job takes less time or space than expected.
Not every company uses the same terms for every move type, but reputable movers should be able to explain the structure they use and put it in writing.
If they act offended or say “we don’t do paperwork like that,” it’s a sign you may not have much protection if something goes wrong.
“What’s your cancellation and refund policy for deposits?”
This is huge. You want to know what happens if your move date changes, your closing gets delayed, or you find a better fit. Legitimate movers often have clear policies and reasonable windows for changes.
If the deposit is non-refundable under all circumstances, ask why. Sometimes a small non-refundable booking fee is used to hold peak dates, but it should be transparent and documented.
Also ask how refunds are processed and how long they take. If they can’t explain it, you might be dealing with a company that doesn’t intend to refund anyone.
“Do you use your own crew, or do you broker/subcontract the move?”
Subcontracting isn’t always bad, but it does change accountability. If the company you book isn’t the company that shows up, you need to know who is responsible for damage claims, arrival windows, and customer service.
A reputable provider will be upfront: “We use our own employees,” or “We partner with vetted crews and here’s how we manage quality.”
If they get cagey—or if the contract includes language that allows them to assign the job to “any available carrier” without naming them—be careful.
“What coverage do you provide if something is damaged or lost?”
Movers typically offer different levels of valuation (it’s not quite the same as insurance, but it functions as protection). You want to know what’s included by default and what upgrades are available.
Ask how claims work: deadlines, documentation, and whether repairs are handled directly or reimbursed. A real company will have a process and won’t treat the question like an annoyance.
Also ask what items they won’t cover (like jewelry, cash, important documents) and what you should transport yourself.
How to verify a mover is legitimate (without becoming a detective)
Confirm licensing and registration (especially for long-distance moves)
If you’re moving across state lines, the mover should have a USDOT number and be registered appropriately. You can verify registration through official databases and confirm the company name matches what you’re booking.
For local moves, licensing rules vary by state and province. Even when a formal license isn’t required, a legitimate company should still have business registration, insurance, and professional documentation.
Don’t feel awkward asking for proof. Honest movers expect it, and they’ll usually provide it quickly.
Look for consistent reviews—and read the “middle” ones
Five-star reviews are great, but scammers can fake those. One-star reviews can also be misleading if they’re from unreasonable customers. The most useful reviews are often the 3-star and 4-star ones where people describe specifics: punctuality, communication, how damage was handled, and whether the final price matched the estimate.
Pay attention to patterns. If multiple people mention last-minute price hikes, no-shows, or rude demands for cash, that’s not a coincidence.
Also watch for review clusters that appear within a short time frame using similar wording. That can be a sign of purchased reviews.
Ask for a written inventory or scope of work
Even for small moves, a basic inventory list helps prevent disputes. It can be as simple as a room-by-room breakdown or a list of major furniture pieces and approximate number of boxes.
This also helps the mover plan appropriately—right truck size, right crew size, and enough time. When companies skip this step, it often leads to “surprise” charges later.
If you’re doing a partial move (like just a few items), the scope of work is especially important so you don’t pay for services you didn’t ask for.
Safe payment tips that protect you without slowing down your move
Keep deposits reasonable and documented
Many movers take a deposit to reserve your date, especially during busy season. The key is that it should be reasonable and documented with a receipt that shows the amount, date, and what it applies to.
Be cautious with large deposits, particularly if the company won’t provide a contract or won’t explain refund terms. If you’re being asked for a big deposit through an unusual method (gift cards, wire transfer, crypto), that’s a strong signal to back away.
Use a payment method that gives you some recourse if the service isn’t delivered. Credit cards often provide better dispute options than cash or instant transfer apps.
Avoid paying the full amount upfront
Paying in full before the job is completed removes your leverage. A reputable mover typically collects payment after loading (for some move types) or after delivery, depending on the agreement.
If a company insists on full payment before they arrive, ask what protections you have if they don’t show up or if the final service doesn’t match what you booked.
There are exceptions for certain specialized services, but even then, the terms should be crystal clear and in writing.
Get every charge itemized on the invoice
Itemization helps you understand what you’re paying for and makes it harder for a scammer to invent random fees. Your invoice should show labor, truck fees, packing materials (if any), mileage/travel, and any accessorial charges like stairs or long carries.
If the invoice is one lump sum with no breakdown, ask for details before you pay. Honest businesses can explain their pricing.
And if something looks wrong, stop and ask in the moment. It’s much easier to resolve before the truck leaves than after.
Situations where people get scammed more often (and how to stay safe)
Student moves and first apartments
Students and first-time renters are frequent targets because they’re often moving on tight budgets and tight timelines. Scammers know a low price is tempting when you’re trying to stretch every dollar.
If you’re planning a dorm move-out or a first apartment move, look for movers who clearly describe their process and pricing for smaller jobs. Services designed for students can be a great fit when they’re transparent and professional—especially when you’re comparing affordable student moving services against random “too good to be true” listings.
Also, students often book through social media or marketplace apps. If you do that, be extra cautious: verify identity, get a written agreement, and avoid paying large deposits to individuals with no business footprint.
Last-minute moves and emergency schedule changes
When a closing date shifts or a lease ends unexpectedly, it’s easy to panic-book the first available mover. Scammers thrive in that moment, offering immediate availability and “special today-only pricing.”
If you’re in a rush, focus on the essentials: written estimate, clear payment terms, verifiable address, and consistent company identity. Even a 15-minute verification step can save you from a costly mistake.
If your timeline is extremely tight, consider whether you can move the most valuable or essential items yourself and use movers for the rest once you’ve verified them.
Local moves in busy metro areas
In and around major cities, the moving market is crowded. That’s good for competition, but it also means more room for bad actors to blend in. People searching for movers near Chicago Heights (or any nearby suburb) might see dozens of similar listings, making it harder to tell who’s legit.
In metro areas, be especially careful with companies that have no local presence but claim to be “based nearby.” Ask where they’re actually located and whether travel time is billed from that location.
Also ask about parking, building requirements, and insurance certificates if you’re moving into a managed building. A professional mover will be familiar with these logistics and won’t act surprised by standard requirements.
What a solid moving contract should include (and what should never be missing)
Company details and clear contact information
Your contract should show the legal business name, address, phone number, and any relevant registration numbers. If the paperwork only shows a first name and a cell number, that’s not enough.
Make sure the company name on the contract matches the name you found online and the name you’re paying. Mismatches can be a sign of subcontracting—or something worse.
Keep a copy of everything: estimate, contract, receipts, and any email or text communication about pricing and services.
Exact services: packing, disassembly, materials, and special items
Moving quotes can vary wildly depending on what’s included. Does the crew disassemble beds? Do they reassemble them? Are wardrobe boxes included? What about TV packing or mirrors?
Special items need special clarity: pianos, safes, large sectionals, gym equipment, and fragile antiques often require extra labor or equipment. A reputable mover will talk through this upfront.
If you’re packing yourself, the contract should still clarify what the movers will and won’t handle—like whether they disconnect appliances or remove wall-mounted TVs.
Timing expectations and arrival windows
Your paperwork should include the move date, arrival window, and how delays are handled. For local moves, you’ll usually get a time window. For long-distance moves, you may get a pickup window and a delivery window.
Ask what happens if the crew is late. Do they call? Do you get a discount? Is there a rescheduling policy? Legitimate companies have thought through these scenarios.
Also clarify how long the job is expected to take and what factors could extend it (e.g., elevator waits, parking issues, long carries).
How to protect your belongings before the truck arrives
Take quick photos and do a simple inventory
You don’t need to document every spoon, but you should take photos of high-value items and the condition of furniture. Open drawers, photograph electronics, and capture existing scratches or dents.
This helps if you need to file a damage claim. It also discourages sloppy handling when a crew sees you’re organized and paying attention.
Create a basic inventory list for your own reference: major items, number of boxes, and anything fragile. It’s surprisingly helpful when you’re exhausted at the end of moving day and can’t remember what went on the truck.
Keep valuables and essentials with you
Important documents, medications, jewelry, small electronics, and sentimental items should ride with you—not in the moving truck. Even with the best movers, items can get misplaced during the chaos of loading and unloading.
Pack an “open-first” bag with chargers, toiletries, a change of clothes, and basic tools (scissors, box cutter, tape). It makes the first night much easier.
If you’re moving with kids or pets, keep their essentials accessible too. A calmer household means fewer mistakes and less stress overall.
Label boxes in a way that helps you spot problems fast
Clear labeling isn’t just about organization—it’s also about accountability. If boxes are labeled by room and marked “FRAGILE” where appropriate, it’s easier to see if something ends up in the wrong place or gets mishandled.
Consider numbering boxes (Kitchen 1 of 12, Kitchen 2 of 12, etc.). This makes it easier to confirm everything arrived.
And if you’re worried about theft, avoid labeling boxes with obvious “high value” descriptions like “Jewelry” or “Laptop.” Use a code only you understand.
Moving day: how to stay in control without hovering
Do a quick walkthrough and confirm the plan
Before the first box is lifted, do a short walkthrough with the crew lead. Confirm what’s going, what’s staying, and what needs special handling. Point out fragile items and anything that requires disassembly.
This is also the moment to confirm the estimate terms and how any additional services will be approved. If something changes, you want it discussed before it happens, not after.
A professional crew won’t mind this. It usually makes their job easier because expectations are clear.
Watch for last-minute “new fees” and get changes in writing
If the crew suddenly mentions extra charges that weren’t discussed—stairs, shrink wrap, blankets, long carry—ask to see where that’s stated in your agreement. Sometimes it’s legitimate, but it should never be a surprise.
If you agree to an added service, ask for it in writing (even a text or email from the office) before you approve it. This keeps everyone honest.
If the situation feels like pressure or intimidation, pause the move and call the company’s main office number (not just the crew’s phone). If you can’t reach anyone, that’s another red flag.
Do a final sweep before the truck leaves
Once the truck is loaded, do a room-by-room sweep: closets, cabinets, basement, garage, and any outdoor storage. It’s easy to forget things in the rush.
Confirm that the inventory (if provided) matches what was loaded. If you’re using numbered stickers or an item list, check it quickly.
This is also a good time to take a photo of the truck’s license plate and the crew lead’s name, just in case you need it later.
If you suspect a scam: what to do immediately
Stop the process before your items are fully loaded
If something feels wrong—unexpected fees, aggressive behavior, refusal to provide paperwork—your best leverage is before the truck is packed. It’s much easier to cancel when your belongings are still in your home.
If you decide to stop, stay calm and direct. Ask them to leave and document the interaction. If you feel unsafe, call a friend or neighbor to be present.
It’s uncomfortable, but it’s better than having your belongings disappear into a truck with unclear terms.
Document everything and communicate in writing
Save texts, emails, voicemails, receipts, and screenshots of the listing or quote. Write down names, dates, times, and what was said. If there’s a dispute, details matter.
If you’ve already paid a deposit, contact your payment provider quickly to ask about dispute options. Some methods have strict time windows.
If your items are being held or you feel threatened, contact local authorities and consumer protection agencies in your region. The faster you act, the better your chances of resolving it.
Leave accurate reviews to help the next person
After you’re safe and the situation is handled, consider leaving factual reviews describing what happened. Stick to specifics: dates, pricing changes, no-shows, and communication issues.
This isn’t about revenge—it’s about reducing the pool of potential victims. Scams thrive when people stay quiet out of embarrassment.
If the company is impersonating another brand, report that too. Name confusion is a common tactic, and public reports can help platforms remove fraudulent listings.
A simple checklist you can use while comparing movers
Before you request quotes
Write down your move date, addresses, and the basics: number of bedrooms, large items, stairs/elevator, and any special items. The more consistent your info, the easier it is to compare quotes fairly.
Decide what you want help with: loading only, loading + unloading, packing, supplies, or storage. Clear scope reduces “misunderstandings” later.
Plan your budget range, but keep some flexibility. The cheapest option can become the most expensive if it comes with hidden fees.
While you’re on the phone
Ask who will perform the move (their crew or subcontractors), how pricing works, and what payment methods they accept. Listen for clarity and patience—those are good signs.
Ask what’s included: blankets, shrink wrap, dollies, floor protection, disassembly/reassembly. If they charge for basics, you want to know upfront.
Confirm the company’s full name and address, and make sure it matches their paperwork and online presence.
Before you sign anything
Read the estimate and contract carefully. Look for cancellation terms, deposit rules, and how added charges are handled. If you don’t understand a line item, ask.
Make sure the move date, addresses, and services are correct. Small errors can create big disputes.
Keep copies of everything in one place (email folder + a printed copy if possible). Moving days are chaotic, and you don’t want to hunt for paperwork when you’re tired.
Moving doesn’t have to feel like a gamble. When you know the common scams, ask the right questions, and use safe payment habits, you can book a mover with confidence and focus on the exciting part—getting settled into your new place.